AquaBase & Accessory Refunds
Aqua Physical Limited respects the right to withdraw from an online purchase within 14 days after the day the item has been delivered.
You can return all or part of the order. For orders delivered in more than one shipment, you have the right to withdraw from your online purchase within 14 days after the day the last item has been delivered to you.
How To Return Items: The returned item(s) should be unused, undamaged, complete and in the original packaging. In order to receive a full refund, the return must be postmarked and sent to Aqua Physical Limited, Sea Dogs, 25 Mereside, Portland, Dorset, DT5 1PY, England, United Kingdom, within 14 days of your notice of withdrawal.
Upon your item(s) being received by Aqua Physical Limited, you will be sent an email confirming its reception. We will refund the purchase price for the item(s) as well as the initial shipment charge.
You will be refunded within a maximum of 14 days from the day we receive the returned item(s). You will be responsible for the shipping cost of the returned shipment. It is highly recommended that you use a return shipping method that provides a tracking number. Aqua Physical Limited cannot refund any packages that we have not received.
Denied Returns: If the returned item is deemed not to meet the above-mentioned criteria, the customer will be contacted via email within 30 days of receipt of the return. At that time, the customer will have the option to pay the standard rate for the shipping cost to send the item(s) back or forfeit the item(s). Instructions will be provided in the email on how to pay the shipping cost. After 30 days of no response to our initial email, the return will be automatically deemed as forfeited. If the customer elects to pay the return shipping cost, packages will be shipped to the original shipping address on the order unless otherwise provided. It is the responsibility of the customer to be available for receipt of the returned package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the shipping carrier.
AquaBase Warranty: The AquaBase has a 2 year warranty and looked after properly should last a long time.
To initiate a return or order cancellation please email [email protected]